This is where I come to tell you that employee culture is just as important as customer satisfaction.
When employees feel like they work in a loving, caring culture, the levels of satisfaction and team work skyrocket. When an employee feels accomplished and praised, they will show up for work more often and their attitude toward clients changes for the better. Here are five ways to start creating a fun and appreciative employee culture.
- Start with the CEO
- To create a culture of appreciation, the CEO has to take charge and not look at the lessors as if they are peons.
- Expectations must be clear
- Managers need to set clear expectations and be honest with employees when problems arise. No one wants a wishy-washy manager.
- Managers need to be available
- A manager should be available to an employee 24/7.
- The manager should set boundaries for when the employee should contact them, but they should always be responsive when an employee does feel the need to speak
- Build relationships with employees outside of work.
- Choose team building activities outside of work that most employees would enjoy! Show you're employees that you're not just the big dog that everyone is terrified of.
- Make sure to pay attention to things happening outside the office
- Showing your employees you care is so easy
- If you're a manager, remember to send the anniversary card or congrats card if an employee is getting married or having a baby or a birthday. A little bit can go a long way!