Monday, October 19, 2015

4 Ways to Get Your Company Through A Crisis


Domino's Crisis

April 13, 2009, two Domino's employees recorded themselves while they contaminated their customers food orders with unsanitary acts. The video showed the two employees sticking cheese up their noses before adding it to the customer's sandwich.
crisis, branding, crisis control, prank

Steps To Recovery



Identifying and taking action against culprits

Domino's was able to capture digital images of the two employees from the video and they were able to distribute this image to all their US locations asking for the employees names and location. Domino's contacted the Health Department and police to file charges.


Removing the video

The social media team contacted YouTube and requested the video to be removed because it violated the site's guidelines. YouTube said that they could only pull the video at the video owner's request. The employee was contacted, and permission was given for the video's removal.


Response to the public

Domino's did not go public right away. Anyone who heard about the video saw the original and this encouraged its spread. The pizza joint would respond to the customers who approached the company, and they also communicated with forums that posted the video and were having discussions about the problem. Domino's never said the company did anything wrong, and that this act was something that was done to the company.


Fighting back

Domino's President, Patrick Doyle, posted his own video discussing the issue at hand. He explained calmly and sincerely while venting his anger towards the situation and how "disgusting" this act was. The video was posted to Twitter and Facebook. Watch what he has to say below!




Result

The apology video went viral and within the first three hours the video was posted, the video had over one million views. This stunt did affect Domino's sales, but not affect the company's stock price.

 So, What did Domino's Teach Us?

  1. Have a crisis team in place that will respond quickly to any situation.
  2. Don't let the situation get out of hand.
  3. Honesty is key
  4. Don't let the crisis discontinue business. 
The key to keeping a crisis under control is having a great team to keep the company strong during a time of need! 

Monday, October 5, 2015

4 Ways to Integrate Instagram Into Your Business

#ThrowbackThursday

So you're looking to find a new way to integrate a new social media into your business. You may be thinking that this is "silly" and "a waste of time" and "how many things can I possibly do to promote my business?!". Well, Laura Wallis, a web navigator and online marketing consultant, knows a few ways to integrate Instagram into your business easy as pie! Wallis has over 15 years of experience in marketing and her goal is to help her private clients reach their goals for their dream business and life. If you want to read more about her, visit her website! Lets take a look at what she has to say about Instagram.

1. Create a strong bio section.
  • You want to make your username part of your brand
  • Make sure you're using the same image across every single one of your social media platforms
  • Your followers like to be able to easily access your other social media channels
  • Don't post "cross-content" (A Twitter post to Facebook, it doesn't work)
Call to action


2. Use a mix of images.
  • You're going to want to put a face to your business
  • Consumers like to buy from people, not businesses
  • Don't be afraid to show people who you are!



3. Filter your pictures.
  • Photos add personality to the mix
  • There are A LOT of features on Instagram, you don't have to use them all at once.


4. Use fun hashtags!
  • Examples:
    • #throwbackthurdsay
    • #flashbackfriday
    • #mancrushmonday
    • #womancrushwednesday
  • Remember you are a business, and you can still use industry related hashtags to reach out to other business that are related to your industry! A little competition never hurt anyone!


5. Curiosities of social media.
  • If your going to be on social media, you need to stay social, or people are going to lose interest!
  • If you aren't tracking your analytics, you should be!
  • Once you have you analytics, make sure to post when people are lookin'!

Mix these five things together and BAM! You've successfully integrated Instagram into your business. Where will you go next?